Steve Blood has been appointed as Vice President of Market Intelligence and Evangelism at Five9, the company that provides the Intelligent CX Platform. Blood, a European company, will concentrate on enhancing and redefining Five9’s brand as it broadens its position as the world leader in customer experience.
According to Five9 CMO Niki Hall, Steve’s addition to the Five9 team underscores our role as an innovator. Steve is one of the most well-known industry experts in CX. His deep comprehension of consumer needs will likely strengthen Five9’s thought leadership, and his priceless contributions will surely further our goal of providing unmatched CX solutions for all sizes and industries. We are ecstatic to have Steve join us, and we’re looking forward to reaching incredible milestones together.
Blood most recently worked as a Vice President and Analyst in the Sales & Customer Service practice at Gartner, where he was a member of the Customer Service and Support team. With a specialization in market insights, contact center applications, digital customer service, and customer service analytics, his research mainly concentrated on customer service and support technology. Steve worked as a customer service technology advisor for end users and purchasers from mid-sized, large, and enterprise enterprises on several continents throughout his time at Gartner. He has written studies that have shaped the industry, most recently the Market Guide for Digital Customer Service and Support, Predicts 2024: Customer Service and Support Strategy and Leadership, and Gartner® Magic QuadrantTM for Contact Center as a Service.
According to Blood, Five9 has emerged as a significant player in the market, outperforming older customer experience and service technologies in terms of demonstrability and brand recognition. Having observed this industry for many years, he has always been amazed by Five9’s organic growth into one of the biggest CCaaS companies today. He believes in the strength of unity, and Five9 has always viewed teamwork as a key competency, which is very similar to my own views. He was thrilled to be involved in Five9’s next phase of expansion because of the tremendous possibility.
Blood was in charge of marketing Rockwell Electronic Commerce’s next-generation contact center portfolio in EMEA while he worked in product marketing there before to joining Gartner. Prior to that, he worked for BT, Mercury Communications, and NTL for ten years in product management, sales, and technical support positions in the UK telecom sector.
With the help of the Five9 Intelligent CX Platform, you can interact with customers through any channel of choice, give management access to performance data and insights, and grow your company to improve business results and bring joy to CXTM. Our scalable, secure, cloud-native platform offers contact center, omnichannel engagement, workforce engagement management, extensibility via over 1,400 partners, and platform-integrated, cutting-edge AI, automation, and journey analytics. Five9 provides over 2,500 companies globally with access to the power of people, technology, and partners.
