As Executive Vice President, Service and Supply Chain, Mr. Mathews joined Sunnova in January 2023. He has shown to be an outstanding leader in improving operational efficiency and customer service. With 75% less service backlog, 79% less average age of service work, and 46% fewer escalated customer complaints year over year, Sunnova has greatly enhanced its customer service capabilities under his direction.
Before joining Sunnova, Mr. Mathews worked for UPS for almost 20 years in a range of increasingly responsible leadership positions, such as President of Engineering – Strategy and Planning and President of U.S. Industrial Engineering. In these capacities, Mr. Mathews oversaw the long- and medium-term strategic planning for the worldwide engineering transformation and UPS industrial engineering, which included organizing and carrying out global engineering and operations plans to minimize costs and boost productivity.
William J. (John) Berger, CEO of Sunnova, stated, They are extremely fortunate to have Paul Mathews on our executive team as an industry leader who is dedicated to fostering a culture of collaboration and meritocracy, with a customer-centric mindset. This well-earned appointment is a testament to Paul’s crucial contribution to changing our operational environment, which has greatly enhanced Sunnova’s efficiency and service delivery. Paul will continue to lead our operations toward even greater innovation and efficiency in his role as COO, strengthening our competitive advantage in our sector and bringing our operations in line with our strategic goals.
Mr. Mathews will oversee the following teams at Sunnova in his role as Executive Vice President and Chief Operating Officer: Field Service, Supply Chain, Procurement, Industrial Engineering, Customer Care, Real Estate, Quality Assurance/Quality Control, Fulfillment, Software, and Business Technology. The company’s dual goals will be to fulfill its commitment to providing excellent customer service and to increase operational leverage and efficiencies.
Mr. Mathews expressed his pride in the work we had completed during his tenure at Sunnova. He look forward to leading these talented and committed teams as we continue to deliver on our customer service commitments, he stated in reference to his new position. He was excited to support cross-functional cooperation across the entire company in order to meet our strategic goals and advance Sunnova’s energy independence aim.
Leading provider of adaptive energy services, Sunnova Energy International Inc. is committed to increasing the affordability, dependability, and accessibility of sustainable energy for businesses and households. In order to fulfill its objective of enabling energy independence, Sunnova offers a better energy service at a better cost through its adaptive energy platform.
